Frequently Asked Questions
Personal Information
Cashed Student Loan Information
Alberta High School Diploma Exam Course Information
General Questions
Reporting Problems
Personal Information
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Cashed Student Loan Information
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Why am I being asked for cashed student loan information?
Information about your cashed student loans establishes your secure access to the Students Finance System online services and assists Students Finance in providing the information you are entitled to access.
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Where can I find my cashed student loan certificate number and disbursement amount?
You can find your cashed student loan certificate number and disbursement amount on your Alberta Student Loan Agreement (Form A) or your Canada Student Loan Certificate of Eligibility (Schedule 1). You can also obtain your Alberta Student Loan Agreement number from your student profile on EDULINX On-line Services.
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What if I can't find my cashed student loan certificate?
For Alberta Student Loans, contact EDULINX at:
- 1-866-827-0310 (toll-free within North America)
- 800-2-529-9242 (toll-free outside North America, plus country code)
- 1-866-587-1853 (TTY service for hearing impaired)
- EDULINX Online Services
For Canada Student Loans, contact the National Student Loans Service Centre at:
PO Box 4030
Mississauga ON L5A 4M4
Toll Free: 1-888-815-4514 (within North America)
TTY: 1-888-815-4556
Countries outside of North America: dial international access code + 800-2-225-2501 (toll-free)
Countries outside of North America without an international access code: call the Canadian operator at 800-0-800-096-0634, then collect call 905-306-2950. |
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Alberta High School Diploma Exam Course Information
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Why am I being asked for Alberta high school diploma exam course information?
Information about your Alberta high school diploma exam courses establishes your secure access to the Students Finance System online services and assists Students Finance in providing the information you are entitled to access.
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What if the Alberta high school I attended is not found in the drop-down list box?
Contact the Help Desk at:
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How do I specify the Alberta high school I attended?
First, select the city where you attended high school; then select the high school you attended.
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What are first and second Alberta high school diploma exam courses?
Enter two of any of the Alberta high school diploma exam courses you have taken and your final marks for these courses. The marks are recorded on your Diploma Examination Results Statement, your Transcript of Achievement, or your Statement of Courses and Marks.
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What is an Alberta high school diploma exam course final mark?
The final mark for the Alberta high school diploma exam course is the blended mark from your diploma exam mark and your school awarded mark. You can find the final mark on your Diploma Examination Results Statement, your Transcript of Achievement, or your Statement of Courses and Marks. |
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General Questions
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Can I apply online if I am attending a school outside of Alberta but within Canada? The school is not on the application institution list.
Students studying anywhere in Canada can now apply online; however, not all the schools are on the application institution list. If your institution is not listed, you must complete and submit a paper application.
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Can I apply online from outside of Canada?
You may apply from anywhere in the world; however, you must be attending a school that is included on the application institution list.
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What if I need help with a particular line of the application form?
You may click on the help box (top right corner of the screen) at any time and select a specific topic. If further assistance is required, call the Student Funding Contact Centre in Edmonton at 780-427-3722 or toll-free in Canada at 1-800-222-6485.
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Can I save the information I have entered on the application form?
Yes, your application is saved as a work-in-progress once you exit the system. You can come back at another time to complete the information. However, this information will only remain as a work-in-progress for 7 days after which it will be deleted.
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How do I correct any errors I make when completing the application form?
If you have not submitted your application, you may go back to the section in which you made the error and correct the information. If you have already submitted the application, you must complete a paper Change of Circumstance Form for Post-secondary Studies and mail to Students Finance, PO Box 28000 Station Main, Edmonton, Alberta, T5J 4R4.
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How can I check the status of my application?
There are several ways to check the status of your application:
- Enter the Online Application; go to the Login link, choose either Option 1 or 2, enter your Access Information, and then choose the Application Inquiry option.
NOTE: First-time applicants cannot access the Application Inquiry option.
- Call the Student Funding Contact Centre in Edmonton at 780-427-3722 or toll-free in Canada at 1-800-222-6485. You must have your Social Insurance Number, your Alberta Student Number, and/or your Student Identification Number available.
- Visit the nearest Alberta Service Centre or Canada-Alberta Service Centre.
- Visit the student Awards Office at your school.
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Do I have to sign the Electronic Confirmation of Financial Information letter?
If you apply for student financial assistance using the Online Application, you must sign and return your Electronic Confirmation (EC) letter immediately upon receipt of your Notice of Assessment. If you do not return the EC letter, funding will NOT be released until the copies of the signed declarations are received by Students Finance.
If you received an Alberta Student Loan Relief Benefit (LRB) payment, but did not return the EC letter before the end of your study period, your LRB becomes repayable. Your account will then be forwarded to Restructuring and Government Efficiency - Finance Collections, who will contact you to establish repayment options.
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Do I need a Commissioner of Oaths or Notary Public to be present when the Electronic Confirmation of Financial Information letter is signed?
No. A Notary Public or Commissioner of Oaths is not required.
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What should I do if I am unable to submit the application?
First, print a copy of the application so that you do not lose information you have already entered.
Second, call the Student Funding Contact Centre in Edmonton at 780-427-3722, or toll-free in Canada at 1-800-222-6485 to ensure that there are no problems with the system. |
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Reporting Problems
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What should I do if the information I provided does not allow me to access the Students Finance System online services?
Confirm that you have entered your information correctly. If you entered your information correctly, contact the Help Desk or submit a paper application.
Contact the Help Desk at:
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If I refuse to provide the required information, can I still access the Students Finance System online services?
No. Your personal information, along with other identification data required for the application process, is needed to identify you and give you access to the system.
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Why do I have to enter my personal information each time I want to access the Students Finance System online services?
The security processes currently in place require that you enter your personal information every time you access this system. We check this information against the information already in the system to provide a level of assurance as to your identity. |
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